Most clients stay on a care retainer. Monthly improvements, quarterly reviews, managed hosting, and a team that already knows your site by name — not a ticket number.
We take care of your hosting, DNS, and SSL, so your website stays fast, secure, and online. From server performance to uptime, we handle the technical details for you.
Fast, reliable hosting
SSL & DNS managed
Uptime monitoring
Backups & Recovery
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Your website is backed up automatically and stored securely off-site for added protection. If something goes wrong, we can quickly restore your site and get you back online.
Daily automated backups
Off-site & secure
Fast one-click restore
Security & Updates
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We keep your CMS, plugins, themes, and dependencies regularly updated to maintain a secure website. Our ongoing security checks help identify and address potential threats before they become issues.
Regular security patches
Hardened against threats
Malware monitoring
Ongoing Improvements
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Your website gets ongoing development support for updates, fixes, content changes, and improvements. We use dedicated development hours each month to keep your site fresh, useful, and up to date.
Monthly dev hours
Content & feature updates
Handled by your build team
Monitoring & Reporting
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We continuously monitor your website’s performance, uptime, and security to catch issues early. You’ll receive clear, easy-to-understand reports so you always know how your website is performing.
24/7 monitoring
Clear monthly reports
Quarterly review call
Common questions
Things people ask.
A website care retainer includes managed hosting, automated backups, CMS and plugin patching, and 2 to 4 hours of monthly improvements scoped to your site. It also covers priority response when something breaks, a quarterly review call with a short written report, and an annual strategy review with a roadmap. Performance optimization is included on an ongoing basis rather than treated as a one-time task.
Fixing issues reactively usually costs more time and money, since problems like security breaches or outdated plugins are often more expensive to resolve after they happen than to prevent. A care retainer keeps your site updated, backed up, and monitored continuously, with a team that already knows your site by name rather than needing to relearn it during an emergency. This reduces downtime risk and keeps small issues from becoming larger ones.
Managed hosting means your website server, uptime, and core hosting environment are monitored and maintained on your behalf, rather than left for you to configure and troubleshoot yourself. This is bundled into the care retainer alongside backups, CMS and plugin patches, so the technical foundation of your site is handled continuously rather than requiring separate hosting management.
Automated backups are taken regularly as part of the care retainer, so a recent, working version of your site is always available if something goes wrong. If recovery is needed, whether from an update conflict, hosting issue, or accidental change, we restore your site from the most recent stable backup rather than starting from scratch. This is included as ongoing support, not a separate emergency service.
Security and updates cover keeping your CMS, plugins, and core software patched and current, which is one of the most common ways websites become vulnerable when left unmaintained. This ongoing patching is bundled into the care retainer, along with monitoring for anything that breaks, so security is maintained continuously rather than addressed only after an issue occurs.
Monthly improvements typically include small design tweaks, content updates, minor feature additions, or performance adjustments, scoped to 2 to 4 hours per month depending on the plan. This gives your site room to evolve gradually without needing to commission a separate project for every small change. Larger requests beyond the scoped hours are discussed and quoted separately.
Care retainer clients receive priority response for anything that breaks, meaning issues are addressed ahead of non-retainer requests. While exact response times depend on the nature of the issue, the priority handling is a core part of the retainer, giving you confidence that problems will not sit unresolved while your site remains live and in use by customers.
Yes, care retainer clients receive a quarterly review call along with a short written report, plus an annual strategy review with a roadmap for the year ahead. This keeps you informed of what has been done, what is planned, and how your site is performing, rather than leaving maintenance work invisible in the background.
Performance optimization is included as part of the ongoing care retainer rather than billed as a separate service. Since site speed can drift over time as content, plugins, and traffic change, this is treated as continuous work rather than a one-time fix, keeping your site running efficiently well after launch.
In most cases, yes. Website care retainers can typically be set up for sites built elsewhere, provided the platform and technical foundation are suitable for ongoing management. An initial review of the existing site is usually the first step, so hosting, backups, and update processes can be properly configured before ongoing care begins.
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